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Guides every care home professional should read
Guides every care home professional should read
BUSINESS COMPANION, a free online resource provided by the Chartered Trading Standards Institute (CTSI) and backed by the Government, has released an indispensable suite of materials for care home owners and managers.  
Wherever they may be in the UK, care homes must ensure they treat residents fairly under consumer law. They must also handle complaints transparently and equitably. And all communications must be clear and easily accessible, regardless of platform.  
The materials are designed for care home professionals looking for quick and clear advice on what their consumer law obligations are. The in-depth guides contain everything you need to get started and get compliance right first time. If you own or manage a care home, these guides are a must-see.  
The guidance delves into four main topics. Topic one explains how all information about your home and services must be communicated, enabling you to phrase and present your details correctly from the outset. The second topic covers how complaints must be dealt with, from having a documented Complaints Handling Procedure in place to handling the procedures themselves. Topic three discusses fair trading - how residents should be treated and getting your contracts right. The final topic guides care home professionals through the process of creating and maintaining a website, so businesses adhere to the consumer laws in both their online and offline communications.  
The guides also include a wealth of checklists and staff training sheets with practical examples, so your staff are fully aware of what they need to do to help care homes meet their obligations.  
To view all Business Companion guides, click here 
Business Companion covers trading standards law for England, Scotland and Wales. For guidance on the law in Northern Ireland, please see

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